Terms of Service

Last updated: 2026-05-20

These Terms of Service govern your use of Kaias. The structure below covers the substantive scope of the agreement; the binding legal text is pending lawyer-final review and should not be relied upon until that review is complete.

The service

Kaias is an AI-native marketing operating system that helps brands generate, schedule, and analyse marketing content across multiple channels, in English and Arabic. The service is operated by Kaias (the trading name; final legal entity name and commercial registration pending), with its principal place of business in the Kingdom of Saudi Arabia. The service is provided on a software-as-a-service basis and the customer accesses it over the public internet.

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Acceptance of terms

By creating a Kaias account, signing in, or otherwise using the service, you agree to these terms. If you are accepting on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, and references to "you" and "the customer" mean both you personally and the entity. If you do not agree to these terms, do not create an account or use the service.

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Accounts and credentials

You must be at least eighteen years old, or the legal age of majority in your jurisdiction if older, to create a Kaias account. You are responsible for keeping your credentials secure and for all activity that occurs under your account. You must notify Kaias promptly of any suspected unauthorised access. Kaias may require additional verification before activating or reactivating an account.

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Acceptable use

You may not use Kaias to generate or publish content that is unlawful in the Kingdom of Saudi Arabia or in any jurisdiction where you operate; that infringes third-party intellectual property; that targets identifiable individuals with harassment, defamation, or doxxing; that depicts minors in any sexualised manner; that promotes violence, terrorism, or organised crime; or that misrepresents itself as official communication from a person or organisation you do not have authority to speak for. You may not use Kaias to scrape, mirror, or reverse-engineer the service, or to bypass any rate limits or access controls.

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Tokens and consumption

Each Kaias subscription tier includes a monthly token allowance that is consumed by content generation, training, and other AI-backed actions. Token consumption rates per action are published in your account dashboard and may be revised on at least thirty days' notice. Unused tokens do not roll over to the following month unless the customer's tier expressly states otherwise. Top-up token packs purchased separately do not expire while the underlying subscription remains active.

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Billing and renewal

Subscriptions are billed in Saudi Riyal (SAR) by default, with display in a customer-selected secondary currency for convenience only. Subscriptions renew automatically on the cadence selected at signup (monthly or annual) until cancelled. Taxes (including VAT where applicable) are added at the rates in force at the time of invoicing. Payments are processed by PayTabs as our payment processor; Kaias does not store full card numbers or CVV data. Refund treatment is governed by the separate Refund Policy.

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Intellectual property

Kaias and its licensors retain all rights to the platform, the AI models we operate or license, our brand assets, and the underlying software. As between you and Kaias, you own the brand inputs you upload and you own the generated content produced for your brand, subject to these terms and to the rights of any underlying foundation-model provider. Generated content may overlap statistically with content other Kaias customers produce; Kaias does not grant exclusivity over any particular generation.

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AI-generated content disclaimer

Kaias generations are produced by AI systems. They can be factually wrong, culturally insensitive, or off-brand even when the system is confident. The customer is responsible for reviewing every generation before publishing it under their brand. Kaias provides accept and reject controls and brand-knowledge-base grounding to reduce error rates, but final editorial responsibility rests with the customer.

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Warranty disclaimer

The service is provided on an "as is" and "as available" basis. Kaias disclaims all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law. Kaias does not warrant that the service will be uninterrupted, error-free, or that any specific result will be obtained from any specific generation.

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Limitation of liability

To the maximum extent permitted by applicable law, Kaias's aggregate liability for any claim arising out of or related to the service is limited to the fees paid by the customer to Kaias in the twelve months preceding the claim. Kaias is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

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Indemnity

The customer agrees to indemnify and hold harmless Kaias, its officers, employees, and contractors against third-party claims arising out of the customer's brand inputs, the customer's published generations, the customer's breach of these terms, or the customer's violation of applicable law. Kaias agrees to indemnify the customer against third-party claims that the unmodified Kaias platform infringes intellectual property rights, subject to standard exclusions.

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Suspension

Kaias may suspend an account, with or without prior notice, where Kaias reasonably believes the account is being used to violate these terms, to attempt to compromise the security of the service, to evade billing, or to defraud Kaias or a third party. Suspended accounts retain read-only access to their data for export, except where retention or law-enforcement obligations require otherwise. Suspension grounds and the reactivation path are described further in the in-product status page.

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Termination

Either party may terminate the agreement at the end of the then-current billing cycle by cancelling through the in-product controls or by written notice. Kaias may terminate immediately if the customer materially breaches these terms and does not cure the breach within fifteen days of written notice. On termination, the customer's right to access the service ends, outstanding fees become payable, and the customer's data is handled per the Privacy Policy retention schedule.

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Modification of these terms

Kaias may modify these terms from time to time. Material changes will be notified at least thirty days before they take effect, by email to the account's primary contact and by an in-product notice. Continued use of the service after the effective date constitutes acceptance of the modified terms. If you do not accept a modification, your remedy is to cancel before it takes effect; pro-rated refund treatment in that case is governed by the Refund Policy.

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Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. The parties submit to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia for the resolution of any dispute arising out of or related to these terms, subject to any mandatory consumer-protection rules in the customer's jurisdiction. Final dispute-resolution mechanics (including any arbitration or escalation path) are pending lawyer-final review.

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